On 23 Aug 2016, at 03:28, Reindl Harald <h.reindl@thelounge.net> wrote:
It's not, and ranting about things being "idiotic" and "stupid" is not going to help. As pointed out many times in the past, it works like this by design, as not many people view the questions on the website, so sending them to the email list gets their questions more visibility. Most of the people asking the questions are not on the mailing list.
then just point them to the mailing list
when i get a question in my mail-client i expect to be able to just press reply - and guess what - reply!
if that don't work then fix your process to connect mail-responses to the webpage or just don't bother list subscribers with the web stuff
it#s really easy - make it proper or don't do it at all
Agree that complaining isn’t going to help. But agree that fixing the process is what needs to happen - this is after all a mailing list. If the resources are an issue, maybe the Knowledgebase code can be open sourced and others can add such a feature? cheers, -colin -- Colin Charles, http://bytebot.net/blog/ twitter: @bytebot | skype: colincharles "First they ignore you, then they laugh at you, then they fight you, then you win." -- Mohandas Gandhi